Get in touch – let us see together how GDi Ensemble OSS Order Manager can help you elevate your service order management and orchestration with streamlined sales, activation, and maintenance efforts using cutting-edge technology
Harness the power of TM Forum recommendations with this robust tool, enabling businesses to efficiently manage service orders from sales to activation, and maintenance of services.
Seamlessly handling both Customer Facing Service (CFS) and Resource Facing Service (RFS) parameters, it verifies service availability in specific locations with ease. From service registration to network resource allocation, tasks are simplified across the board.
With a focus on service activation, order manager delivers essential technical parameters via API, while also facilitating swift response to subscriber queries regarding service unavailability.
Tailored for service management professionals, its open programming interface ensures seamless integration with other systems, amplifying overall efficiency and productivity.
The OMS is built with a microservice-oriented architecture, ensuring a dynamic, responsive, and scalable solution. This architecture allows for a fluid exchange of data and positions our product as a robust solution that goes beyond traditional monolithic structures.
Our modular approach allows each component to operate autonomously, enabling flexibility and adaptability. This non-monolithic nature of our software landscape is not bound by rigid structures but is instead a collection of finely tuned, easily interchangeable components.
OMS is compliant with TM641 TMForum Service Order Management API and TMF701 Process Flow Management API, a telco standard for service order and process flow management which enables it to handle orders sent by other systems compliant with TMForum standards without the need for custom translation of an order into the TMForum format order.
Through well-defined, generic APIs strategically crafted for seamless interfacing with external services OMS can also be integrated with the client’s existing/targeted OSS/BSS elements, e.g. the workflow engine, providing seamless integration and enhancing operational efficiency.
Seamlessly receive and store service orders while tracking their statuses in real-time, ensuring a smooth and organized workflow.
Keep customers informed by providing timely updates on their order statuses either upon request or through automated notifications, ensuring transparency and peace of mind
Maintain a comprehensive overview of each customer's service tree, stored externally in our Service Inventory (SI), for streamlined management and personalized service delivery.
Expertly handle customer devices throughout the order process, with seamless integration into SI and RI, guaranteeing smooth operations and optimal device performance.
Employ a systematic approach to aligning products with service catalogue offerings, optimizing the fulfilment lifecycle and enhancing customer satisfaction through tailored service delivery.
Break down resources efficiently through robust inventory APIs, enabling comprehensive management and control over each component, guaranteeing optimal resource utilization and service quality.
